Last updated: 5 September 2026

This Privacy Policy explains how MomenTimber Wood Co., Ltd (“Momentimber”, “we”, “us” or “our”) collects, uses, stores and protects personal information when you visit momentimber.com, submit an enquiry or communicate with us about our products and services.

This website is intended primarily for business customers, including importers, distributors, manufacturers, contractors and other professional buyers. This policy applies to personal information relating to identifiable individuals, including people acting on behalf of a business.

Contents
Who we are
Information we collect
How we use personal information
Cookies and analytics
How we share personal information
International transfers
How long we retain information
Your privacy rights
Information security
Children’s privacy
Third-party websites and services
Changes to this policy
Contact us
Who we are
MomenTimber Wood Co., Ltd supplies and coordinates wood panel products for international business customers. Our operations are based in Cao County, Heze, Shandong, China. For personal information covered by this policy, Momentimber is the organisation responsible for deciding why and how that information is processed.

For questions about this policy or our handling of personal information, contact us at [email protected].

Information we collect
Information you provide
When you submit a website form, request a quotation or contact us by email, telephone, WhatsApp, WeChat or another communication channel, we may collect:

your name, job title, company name and country or region;
your business email address and telephone or messaging contact details;
your product requirements, specifications, quantities, destination, timing and other enquiry details;
the content of your messages and any documents or files you choose to provide; and
records of quotations, samples, orders, inspections, shipping discussions and after-sales communication where a business relationship develops.
Please do not submit sensitive personal information that is not necessary for your enquiry.

Information collected automatically
When you use the website, our website systems and service providers may automatically collect technical and usage information, including:

Internet Protocol (IP) address;
browser type, device type, operating system and language settings;
pages viewed, links followed, referring page and approximate visit time;
cookie identifiers and similar technical identifiers; and
security, error and performance logs.
Comments and uploaded content
If commenting or file-upload functions are made available, we may collect the information shown in the relevant form together with technical data used for security and spam prevention. Files may contain metadata added by your device. Remove location or other unnecessary metadata before uploading a file.

How we use personal information
We use personal information only for defined business and website purposes, including to:

receive, review and respond to enquiries;
clarify specifications and prepare quotations, sample arrangements or order documentation;
manage business communications and an existing or potential commercial relationship;
coordinate production follow-up, quality inspection, packing, logistics and export documentation where relevant to an order;
operate, secure, troubleshoot and improve the website;
measure website performance and understand which content is useful to business visitors;
prevent fraud, spam, misuse and security incidents;
maintain records and comply with legal, tax, accounting, customs or regulatory obligations; and
establish, exercise or defend legal claims.
Depending on the circumstances and the law that applies, we process personal information because it is necessary to take steps at your request before entering into a contract, to perform a contract, to comply with a legal obligation, with your consent, or for our legitimate interests in operating and protecting our business and responding to business enquiries. Where we rely on consent, you may withdraw it at any time.

We do not use information collected through this website to make decisions based solely on automated processing that produce legal or similarly significant effects.

Cookies and analytics
Cookies are small files stored on your device. The website may use cookies and similar technologies for the following purposes:

Essential and security: to deliver website functions, maintain sessions, protect forms and reduce malicious activity.
Functional: to remember choices such as language or communication preferences.
Analytics: to understand visits, page use, performance and traffic sources. Where enabled, this may include services such as Google Analytics.
Embedded and communication services: to support videos, maps, translation, live chat or links to third-party messaging platforms.
You can restrict or delete cookies through your browser settings. Some website functions may not work correctly if essential or functional cookies are blocked. Where applicable law requires consent for non-essential cookies, we rely on consent and make the relevant choices available.

How we share personal information
We do not sell personal information for monetary consideration or rent contact lists. Some laws use broader definitions of “sale” or “sharing” for certain uses of third-party technology. Where those rules apply to our website, we will provide the notice and choices required by applicable law. We may share personal information only where reasonably necessary with:

website hosting, maintenance, security, anti-spam, analytics, translation and communication service providers;
employees and authorised representatives who need the information to handle an enquiry or business relationship;
relevant production partners, inspection providers, logistics providers, customs agents, insurers or other parties involved in a quotation or order, and only to the extent needed for that work;
professional advisers such as accountants, auditors, legal advisers or insurers; and
public authorities, courts or other parties when disclosure is required by law or reasonably necessary to protect rights, safety or property.
Service providers are expected to use personal information only for the services they provide and to protect it appropriately.

International transfers
Momentimber is based in China and works with customers and service providers in multiple countries. Personal information submitted through the website or during business communication may therefore be processed in China and in other countries where our service providers or transaction partners operate.

Privacy laws and protections may differ between countries. Where applicable law requires additional safeguards for an international transfer, we take the steps required for that transfer. You may contact us for more information about the safeguards relevant to your information.

How long we retain information
We retain personal information only for as long as reasonably necessary for the purpose for which it was collected. Retention depends on factors such as whether an enquiry is active, whether a commercial relationship or order exists, the nature of the records, security needs, applicable limitation periods and legal, accounting, tax or customs requirements.

When information is no longer needed, we delete it, anonymise it or securely retain it only where continued storage is required by law. Analytics and technical data may be retained according to the configuration and retention controls of the relevant service provider.

Your privacy rights
Depending on your location and the law that applies, you may have the right to:

ask whether we process your personal information and request access to it;
request correction of inaccurate or incomplete information;
request deletion of information in certain circumstances;
request restriction of or object to certain processing;
receive certain information in a portable format;
withdraw consent where processing is based on consent;
object to direct marketing at any time; and
submit a complaint to the competent privacy or data protection authority.
To exercise a privacy right, email [email protected] with the subject line “Privacy Request” and explain your request. We may need to verify your identity and authority before responding. Rights may be subject to legal exceptions, and we will explain any applicable limitation.

Information security
We use reasonable administrative, technical and organisational measures designed to protect personal information against unauthorised access, loss, misuse, alteration or disclosure. No website, transmission method or storage system can be guaranteed to be completely secure.

Children’s privacy
This website is intended for business and professional users and is not directed to children. We do not knowingly collect personal information from children through this website. If you believe a child has provided personal information to us, please contact us so that we can review and, where appropriate, delete it.

Third-party websites and services
The website may contain links to or embedded content from third-party websites and services. Those providers may collect information under their own privacy policies. Momentimber does not control their privacy practices, and we encourage you to review the policy of a third-party service before providing personal information.

Changes to this policy
We may update this Privacy Policy when our website, business practices, service providers or legal obligations change. The current version will be posted on this page and identified by the “Last updated” date above. Material changes may also be communicated through another appropriate notice.

Contact us
MomenTimber Wood Co., Ltd
Cao County, Heze, Shandong, China
Email: [email protected]
Website: https://momentimber.com/